Refund policy

We take pride in the quality of our soy wax and fragrance oil products. Because our wax contains no dyes or stabilizers, it is highly sensitive to extreme temperature changes. To ensure your order reaches you in perfect condition, we have implemented the following shipping and return guidelines.

Shipping & Temperature Protection
We monitor weather patterns closely to ensure your order is protected during transit:

Warm Weather Shipping: During warmer months, we ship all orders using specialized insulated packaging and cold packs to prevent melting. To minimize transit time and heat exposure, we coordinate shipping schedules between Mondays and Wednesdays.

Cold Weather Shipping: During winter months, we take care to ensure items are packaged securely to protect against freezing temperatures, which can impact the consistency of our soy wax.

Return Policy: Final Sale
Due to the temperature-sensitive nature of our products and the specialized packaging required to maintain their integrity, all sales are final.

Once a package has left our facility and has been exposed to the fluctuations of the shipping process, we cannot restock or resell the items. This policy ensures that every customer receives a product that is fresh, stable, and untampered with.

Our Guarantee: Damaged or Incorrect Items
We stand behind the quality of our work. If your order arrives damaged, melted, or if you receive an incorrect item, we are committed to making it right.

Please contact our Customer Care team within 48 hours of delivery. You must include:

  • Your order number.
  • Clear photos of the damaged or incorrect product.
  • Clear photos of the packaging as it arrived.

Once verified, we will provide a resolution, such as a replacement or a credit for the affected item.

Tips for Finding Your Perfect Scent
We understand that scent is a deeply personal journey. To help you find the fragrances that resonate with you before committing to full-sized selections, we highly recommend purchasing our sample packs. This is the most effective way to experience our scents in your own space, ensuring you are confident in your purchase.

By completing your purchase, you acknowledge and accept these terms regarding the temperature-sensitive nature of our products and our final sale policy.